Hi. My account is [diniz.araujosa@rootstocklabs.com](mailto: diniz.araujosa@rootstocklabs.com). I cannot login with the current 2FA that Is setup for this email (throws “Something went wrong. Try again.” after I input the 2FA).
Can you please reset my 2FA, or provide any advise?
Hey @DinizSa!
Can you please make sure that you are trying to login via:
https://sandbox.fireblock.io
and NOT via:
https://console.fireblocks.io
I still get “The 2FA code is incorrect. Try again.” error message using Fireblocks Console. Please reset my 2FA as I need to complete a task for my work and this is blocking me.
Hey @DinizSa
Sorry for the delay. We reset the 2FA.
1 Like
The same behaviour persists.
After the login with google SSO, it just asked me to insert my 2FA, throwing the same error.
If the 2FA was in fact reseted, I was expecting having to set it up again.
Please confirm that you reset the proper email: diniz.araujosa@rootstocklabs.com,
Thank you, it worked