Hi. My account is [jormel.figueroa@rootstocklabs.com]. I cannot log in with the current 2FA that Is set up for this email (throws “Something went wrong. Try again.” after I input the 2FA).
Could you please reset my 2FA?
I’ve actually tried logging in at the URL: Fireblocks Console
but it still doesn’t work.
Hi @jormel I see that you have two 2FAs set up - Google auth and email/password.
You last used the 2FA set up via Google Auth but in our sandbox env, i see that you are meant to log in via email/password.
Would you like to try using the other 2FA if you have it? Otherwise we can reset the 2FA for you on our end.
Hello, I deleted both 2FAs-google. Could you please delete them to set up a new one and let me know whether I have to log in via Google or email/password?
@jormel which is your login method of choice? We can reset the 2FA for that specific method.
Hey need help me I need help here, I can’t log in to the platform either, both the login and the 2FA are giving me an error.
I am unable to log in using the 2FA code sent to my email (eduardocrcarlos051@gmail.com). I managed to synchronize the date and time correctly, and the code is correct.
