Hi,
while clearing my google authentication for removing useless 2FA, i mistakly removed 2FA of my fireblock, right now to aceess Fireblocks Console , I’m providing
email/password and 2FA recovery code everytime and everytime I have get the new recovery code and use new one next time.
I tried to reset the 2FA but getting this error. (reference to image attached.)
please check what is the issue and if possible reset my 2FA.
here is my email: info@fincrypto.net
thanks…
Hi Shivam,
We will help reset your 2FA. I will post you once it is done.
got it.
(just some extra words to post got it)
Hi @Rajalakshmi , will it take long?
Hi @fincrypto ,
Sorry for the inconvenience caused.
We are facing a glitch in resetting the user’s 2FA internally. Once we resolve, we will get your 2FA reset and post you.
Hi @Rajalakshmi , we have an important project deadline. please resolve soon.
thank you.
Hi @fincrypto , I appreciate your patience!
We have reset your 2FA. Please complete your 2FA configuration following the guide here.
Still getting this :
let me clarify something, when I go this this url to reset 2FA as shown in docs :
it says my login creds are wrong.
but when I go to this url :
the creds works fine, and today I when I loggedIn and tried to reset 2FA still getting this same error.
Hi @fincrypto ,
Here is the URL to login to the sandbox console: Fireblocks Console .
Apologies for the inconvenience. We are still checking on the 2FA reset part.
please update when you guys are done solving it.
thank you
Hi @fincrypto ,
Your 2FA reset is done. You could proceed with the configuration.
Once done, please login to the sandbox through the url - https://sandbox.fireblocks.io/v2/
Thanks!
done. thanks for your help
