Unable to reset 2FA

Support
1

Hi Fireblocks Support,

I accidentally deleted my Fireblocks Sandbox 2FA entry from Google Authenticator. Since then, I’ve been trying to access my account using the recovery codes, but I’m unable to reset or properly configure the 2FA again.

Could you please help me reset my 2FA so I can set it up properly?

Here are my details:
Email: eaparecido@ebinex.global

Thank you in advance for your support.

Best regards,

2

Hi @eaparecido ,

Thanks for reaching out to us.

We will get your 2FA reset and post you.

3

Hi Rajalakshmi,

It would be greatly appreciated if you could reset my 2FA for both accesses, US and Sandbox.

Thank you very much for your assistance.

Best regards!

4

Hi @eaparecido ,

The 2FA reset procedure for the US environment is different from the sandbox. Please submit a support ticket with the workspace details for the same.

5

Hi @Rajalakshmi,

Thank you for the clarification.

I will open a separate support ticket for the US environment as suggested. Could you please let me know which specific details I should include in the ticket to ensure a smooth process?

6

Hello @eaparecido

2FA reset was performed for Sandbox login. Please log into Fireblocks Console and use the Local Authentication (i.e. Email + Password combination and not Google Auth)

7

Hi @eaparecido ,

For the US environment, please provide the workspace registered email address in the support ticket.

Thanks!