I tried to deposit BTC from Exchange, BitMEX which I connected to my Fireblocks sandbox environment. And the I got the error as attached.
The transaction ID is: b4c31034-98f6-4659-aa70-f4e48f099df5
Could I have any helps on this isssue?
Hi @kabut can you remove and re-add the exchange connection and initiate the transfer again via the web console?
@Wilfred Thanks for your support . I encountered another error after reconnections. I can see the amount so seems not credential issue…
TX Id:
c68efd1e-ddd7-4bfa-a64f-090c7a237f41
Error message:
Missing BitMEX Testnet credentials
The credentials for BitMEX Testnet are missing.
What can I do?
- Delete BitMEX Testnet account from your Fireblocks workspace and then reconnect it. You may need to update the TAP and generate a new API & secret key.
- Resubmit the transaction after reconnecting the account. Request help from the Developer Community if the problem persists.