I sent a matik to the gas station, the transaction went through, but the matik is not on the balance

Support
1

Hi, I send a matik to the gas station, the transaction went through, but the matik is not on the balance.

fireblocks transaction id: 32f981aa-8830-47a6-99a2-e1359e1dfbfa

2

Hi Jenk,

My name is Maxim, I’m the Technical Support Manager here at Fireblocks.

Could you please add the asset “MATIC_POLYGON_MUMBAI (Matic Gas Token (Polygon Test))” to the whitelisted address named “Gas Station Wallet” and try to initiate the transaction?

The rest configuration looks good on our end.

3

it was

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PastedGraphic-1.png2420Ă—964 216 KB

Best regards,
Yauheni Matskevich
yauheni@freename.io

4

transaction id: 2edb18e4-419e-40ce-8dfe-b0eb68f1944f
I sending now 0.2 and also balance 0

Best regards,
Yauheni Matskevich
yauheni@freename.io

5

Hi @Jenk

Could you please remove the “Matic Gas Token (Polygon Test)” asset and re-add it?
This should solve this issue and you should be able to see the deposits you made previously (The asset wallet address will remain the same):

1/ Copy the whitelisted address

2/ Remove the whitelisted address:

image
image3352Ă—380 48.5 KB

3/ Add the “Matic Gas Token (Polygon Test)”, use the address from 1/.

Please let me know if it helps.

6

Hi, Max.
I re-added

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PastedGraphic-1.png1709Ă—78 9.3 KB

Best regards,
Yauheni Matskevich
yauheni@freename.io

7

Hi Jenk,

Based on our records, I can see the asset was approved.
Can you see the correct amount now and the autofuel works?

8

Hi, Max.
Yes, gas station balance good.
Transfer doesn’t work , if I send nft from acc with balance and got err about “Blocked by policy”. And when I send from acc with balance = 0 I got err about “Insufficient funds for fee”

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9

Hi Jenk,

The first attempt failed with “Insufficient funds for fee” - expected, however after the Gas Station recognized the need to transfer the base asset into the vaultAccount and I could see successful transfers from the Gas Station to your vaultAcount.

Fireblocks transaction Ids:
64825978-dc00-4363-bdd9-aba5626614aa
e6a590b4-bec8-40f7-b66f-67421d4a6e29
c85250d0-014d-4d4c-aaba-8dfc4509337c

Please review the transaction history, to confirm the auto-fueling was triggered.

10

Hi, I didn’t see these transactions.
Now, I’m try send new transaction, and again got eer about fee
b570f649-8472-46d7-9861-3aaab264b652.

And How I can update sandbox, because it expired.

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