We are currently facing a critical issue with the Fireblocks sandbox environment, and unfortunately, there has been no response from the Fireblocks team so far.
Our sandbox access expired in less than 30 days from sign-up, which was unexpected. In addition, all access appears to have been removed entirely, including owner/admin permissions, as if the environment was deleted.
Current situation:
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Sandbox environment is no longer accessible
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Admin/Owner access fully revoked
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IP not whitelisted, blocking all development activity
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No response from Fireblocks support to date
This has completely halted our development. We are building a white-label, VARA-regulated crypto exchange in Dubai, and Fireblocks is a core part of our infrastructure.
The lack of response is particularly concerning and, frankly, not a good experience for the developer community—especially for teams working under regulatory timelines.
Has anyone else experienced this?
Any guidance on how to restore access or escalate this internally would be highly appreciated.
Thank you.