i have implemented the ncw wallet generation and it works good but in many cases it throws error and key generation just fails , and it throws different errors … i also tried the fireblocks ncw web demo too and there it was failing too many times
How do i make sure user doesnt have to do refresh to just get their wallet … also the wallet generation takes a lot of time , how to improve the speed of that ?
Hi Tan,
I am Mohammed from Fireblocks.
I need to examine logs to investigate the cause of key generation failure. Please collect the logs from the web demo and specify the workspace name and first four digits of the API key being used, and I will check it.
The key generation step takes some time since two keys are being generated. Can you please clarify the part where you mentioned you need to do a refresh to get the wallet?
What issue are you facing exactly? Please describe it in detail.
This demo is just an example. You can use our SDK and implement the front-end app however you like. Please review the guide below to ensure that all steps are followed correctly.
Also, during key generation failures, what error do you see on the backend server?
It looks like it is failing to communicate with your backend server.
Did you change the URL in the web demo to point toward your backend server?
So many times when i do sdk.generateMpcKeys it throws this error
and then after sometimes it works … but why throw this error at first
Then many times i get this error
its always one or another
Also this causes user to be promoted to give their password multiple times
Please provide the workspace name and first four digits of the API key being used and I will check our backend logs.
Thanks
Workspace name - Cypher labs
api key - d1c8
Hi Tan, in your workspace, Cypher Labs- tan.
I do not see any NCW users. I only see one non-signing admin user. I do not see any user API ket starting with d1c8
Can you please recheck the workspace name?
Hey So today also got this error
So the thing is when i open the page i do sdk.generateMPCkeys for the user on the page and then when its generating if i reload the page then again as the key is not set i am do sdk.generateMPCkeys then getting this error … how to tackle this , is there some other function calls or something . So if user reloads and keys are not set then how to proceed with this ?
Hi Tan, may I know why the page is being refreshed during key generation?
You can complete the Key generation step and back it up. After that, you can always call recovery to re-setup the old device on a new device or do the recovery .
Please check out the guide below for backup and recovery. Thanks
