I created a token, Alysa Abernathy (AA), on the Amoy testnet and registered it on Fireblocks. Now, I tried to transfer some tokens from one account to another, which failed due to a condition in the contract.
But now, fireblocks is showing the incorrect balance of the token in my main account. It has deducted the amount from the user’s balance, though the transaction failed.
The transaction here clearly failed. And the balance is 8000 as shown on amoy.polygonscan.com:
But in the fireblocks console, the balance shown is 6000:
Token address: 0xC9f1074C83677bE13c4d25209B0bea73884f396E
Balance shown on Amoy Scan:
Balance shown on Fireblocks:
Hi @shubhamsharma0040 can you please share the workspace name?
Workspace name: AGG Group Business Consulting - George Zahariev @Wilfred
Hi @shubhamsharma0040 thanks for that. i’ve refreshed the balance for that vault named eca878bf-76c2-4124-b345-bf7a267e0bcf and the balance is in sync with what’s on-chain
Hey @Wilfred Thanks for the update. If that happens again, would it need a manual update every time?
Hey @shubhamsharma0040 you can also refresh the vault balances as per these instructions.
Refreshing balances
Vault account balances are updated automatically for:
- Outgoing transactions: After the transaction is approved.
- Incoming transactions: After a recognized transaction is confirmed on the blockchain according to your workspace confirmation policy. Most blockchain networks require one confirmation by default. Learn more about the Deposit Control & Confirmation Policy.
Select Refresh balance 
when viewing a vault account to refresh all listed asset wallet balances, including all deposit addresses for UTXO-based wallets.
