Dear support
I’m writing as user of an app / company that use fireblocks as crypto provider
Some days ago I was moving sone tokens ( VET)to my address associated within the app
Unfortunately I made a mistake and I have used a wrong chain
Their support say that the funds are not lost but fireblocks integrations are not yet supporting Vet chain
Anyone here have some idea or solution how to recover them ?
Hi @And-ale
Please open a support ticket here and we will assist you: https://support.fireblocks.io/hc/en-us/requests/new
The support ticket how can I open ? I’m not you client as I said I’m using a third part app (Swissborg) that using your services
Apologies, I misunderstood your original post. In this case, Swissborg will need to file a ticket with the relevant information and we will be able to help recover the funds.