Hi,
I registered my Fireblocks account using Google Sign-In and would like to request a reset of my 2FA for both my Sandbox and Live accounts.
Registered Email: krunal@weisetech.com
Please let me know if you need any additional verification or steps from my side to proceed.
Hi @Sagar @MaxVasilyev @SlavaSereb
I urgently need assistance with a login issue that is preventing me from accessing my account.
I mistakenly created an account with the same email address both directly and via the Google sign-in option. Now, when attempting to log in, my authenticator app shows two codes, but entering either one results in: “The 2FA code is incorrect. Try again.”
This is also blocking me from logging into my production account, which is critical for my work.
My email address is: krunal@weisetech.com
Please help me resolve this as soon as possible, as it is impacting my ability to proceed with urgent tasks.