# Unable to login with 2FA

**URL:** https://community.fireblocks.com/t/unable-to-login-with-2fa/1230
**Category:** Support
**Created:** [July 24, 2024, 10:03am UTC](https://community.fireblocks.com/t/unable-to-login-with-2fa/1230 "2024-07-24T10:03:28Z")
**Posts on this page:** 7
**Page:** 1

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### Author: ![DinizSa](https://avatars.discourse-cdn.com/v4/letter/d/e480ec/32.png) [@DinizSa](https://community.fireblocks.com/u/DinizSa)
#### Post date: [July 24, 2024, 10:03am UTC](https://community.fireblocks.com/t/unable-to-login-with-2fa/1230/1 "2024-07-24T10:03:29Z")

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Hi. My account is [diniz.araujosa@rootstocklabs.com](mailto: [diniz.araujosa@rootstocklabs.com](mailto:diniz.araujosa@rootstocklabs.com)). I cannot login with the current 2FA that Is setup for this email (throws “Something went wrong. Try again.” after I input the 2FA).  
Can you please reset my 2FA, or provide any advise?

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### Author: ![SlavaSereb](https://avatars.discourse-cdn.com/v4/letter/s/dfb087/32.png) [@SlavaSereb](https://community.fireblocks.com/u/SlavaSereb)
#### Post date: [July 24, 2024, 12:01pm UTC](https://community.fireblocks.com/t/unable-to-login-with-2fa/1230/2 "2024-07-24T12:01:47Z")

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Hey @DinizSa!

Can you please make sure that you are trying to login via:  
[https://sandbox.fireblock.io](https://sandbox.fireblock.io)

and NOT via:  
[https://console.fireblocks.io](https://console.fireblocks.io)

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<div class="post-metadata">

### Author: ![DinizSa](https://avatars.discourse-cdn.com/v4/letter/d/e480ec/32.png) [@DinizSa](https://community.fireblocks.com/u/DinizSa)
#### Post date: [July 24, 2024, 3:18pm UTC](https://community.fireblocks.com/t/unable-to-login-with-2fa/1230/3 "2024-07-24T15:18:21Z")

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I still get “The 2FA code is incorrect. Try again.” error message using [Fireblocks Console](https://sandbox.fireblocks.io/v2/). Please reset my 2FA as I need to complete a task for my work and this is blocking me.

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### Author: ![SlavaSereb](https://avatars.discourse-cdn.com/v4/letter/s/dfb087/32.png) [@SlavaSereb](https://community.fireblocks.com/u/SlavaSereb)
#### Post date: [July 25, 2024, 12:53pm UTC](https://community.fireblocks.com/t/unable-to-login-with-2fa/1230/4 "2024-07-25T12:53:31Z")

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Hey @DinizSa

Sorry for the delay. We reset the 2FA.

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### Author: ![DinizSa](https://avatars.discourse-cdn.com/v4/letter/d/e480ec/32.png) [@DinizSa](https://community.fireblocks.com/u/DinizSa)
#### Post date: [July 26, 2024, 11:16am UTC](https://community.fireblocks.com/t/unable-to-login-with-2fa/1230/5 "2024-07-26T11:16:00Z")

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The same behaviour persists.  
After the login with google SSO, it just asked me to insert my 2FA, throwing the same error.

 ![image](https://us1.discourse-cdn.com/flex015/uploads/fireblocks/original/1X/f7c27be5b357465ec069defbf1ebbb6b3b0c0a83.png)

If the 2FA was in fact reseted, I was expecting having to set it up again.  
Please confirm that you reset the proper email: [diniz.araujosa@rootstocklabs.com](mailto:diniz.araujosa@rootstocklabs.com),

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<div class="post-metadata">

### Author: ![SlavaSereb](https://avatars.discourse-cdn.com/v4/letter/s/dfb087/32.png) [@SlavaSereb](https://community.fireblocks.com/u/SlavaSereb)
#### Post date: [July 26, 2024, 1:17pm UTC](https://community.fireblocks.com/t/unable-to-login-with-2fa/1230/6 "2024-07-26T13:17:36Z")

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Hey @DinizSa,

Please make sure to login via the sandbox login URL:

[https://sandbox.fireblocks.io](https://sandbox.fireblocks.io)

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### Author: ![DinizSa](https://avatars.discourse-cdn.com/v4/letter/d/e480ec/32.png) [@DinizSa](https://community.fireblocks.com/u/DinizSa)
#### Post date: [July 26, 2024, 4:45pm UTC](https://community.fireblocks.com/t/unable-to-login-with-2fa/1230/7 "2024-07-26T16:45:57Z")

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Thank you, it worked