# Unable to Login or Reset Password for my sandbox account

**URL:** <https://community.fireblocks.com/t/unable-to-login-or-reset-password-for-my-sandbox-account/3015>\
**Category:** Developer Discussion\
**Tags:** help-center\
**Created:** [November 17, 2025, 8:13am UTC](https://community.fireblocks.com/t/unable-to-login-or-reset-password-for-my-sandbox-account/3015 "2025-11-17T08:13:39Z")\
**Posts on this page:** 2\
**Page:** 1

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**Author:** ![harshala\_supesa](https://avatars.discourse-cdn.com/v4/letter/h/d26b3c/32.png) [@harshala\_supesa](https://community.fireblocks.com/u/harshala_supesa)\
**Post date:** [November 17, 2025, 8:13am UTC](https://community.fireblocks.com/t/unable-to-login-or-reset-password-for-my-sandbox-account/3015/1 "2025-11-17T08:13:39Z")

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I’m currently unable to log in to my account, and I’m also not receiving the password reset link on my registered email ID. As a result, I’m unable to reset my password or regain access.

I am working on the sandbox environment to complete the end-to-end flow testing, and this issue is blocking my progress.  
Could you please look into this and assist me at the earliest?  
this mail is using for login : **[harshala@supesa.io](mailto:harshala@supesa.io)  
and using this url :** [Fireblocks Console](https://sandbox.fireblocks.io/v2/)

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**Author:** ![Rajalakshmi](https://avatars.discourse-cdn.com/v4/letter/r/8baadc/32.png) [@Rajalakshmi](https://community.fireblocks.com/u/Rajalakshmi)\
**Post date:** [November 18, 2025, 3:14am UTC](https://community.fireblocks.com/t/unable-to-login-or-reset-password-for-my-sandbox-account/3015/2 "2025-11-18T03:14:35Z")

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Hi Harshala,

Thanks for reaching out to us.

You can now try logging in to your sandbox workspace using email [harshala@supesa.io](mailto:harshala@supesa.io) with the Google login method; it should work.