# Unable to create new API user in Sandbox

**URL:** <https://community.fireblocks.com/t/unable-to-create-new-api-user-in-sandbox/372>\
**Category:** Support\
**Created:** [October 4, 2023, 2:17pm UTC](https://community.fireblocks.com/t/unable-to-create-new-api-user-in-sandbox/372 "2023-10-04T14:17:20Z")\
**Posts on this page:** 2\
**Page:** 1

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**Author:** ![errol.cruz](https://avatars.discourse-cdn.com/v4/letter/e/3e96dc/32.png) [@errol.cruz](https://community.fireblocks.com/u/errol.cruz)\
**Post date:** [October 4, 2023, 2:17pm UTC](https://community.fireblocks.com/t/unable-to-create-new-api-user-in-sandbox/372/1 "2023-10-04T14:17:20Z")

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Im not able to create a new API user in Sandbox

 ![image](https://us1.discourse-cdn.com/flex015/uploads/fireblocks/original/1X/4e27d6bb687c3b81f5019d62b5d283a474c9fbc9.png)

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**Author:** ![alec](https://sea1.discourse-cdn.com/flex015/user_avatar/community.fireblocks.com/alec/32/112_2.png) [@alec](https://community.fireblocks.com/u/alec)\
**Post date:** [October 4, 2023, 4:21pm UTC](https://community.fireblocks.com/t/unable-to-create-new-api-user-in-sandbox/372/2 "2023-10-04T16:21:06Z")

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Hi @errol.cruz

Alec from Fireblocks Support here. We had a brief issue with this feature, but is is now resolved. Please try again and let me know if it works.