# Unable to complete sign-up process for Sandbox

**URL:** <https://community.fireblocks.com/t/unable-to-complete-sign-up-process-for-sandbox/996>\
**Category:** Support\
**Tags:** help-center, getting-started\
**Created:** [May 6, 2024, 2:41am UTC](https://community.fireblocks.com/t/unable-to-complete-sign-up-process-for-sandbox/996 "2024-05-06T02:41:28Z")\
**Posts on this page:** 7\
**Page:** 1

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**Author:** ![qqwang](https://avatars.discourse-cdn.com/v4/letter/q/6a8cbe/32.png) [@qqwang](https://community.fireblocks.com/u/qqwang)\
**Post date:** [May 6, 2024, 2:41am UTC](https://community.fireblocks.com/t/unable-to-complete-sign-up-process-for-sandbox/996/1 "2024-05-06T02:41:28Z")

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I’ve registered a sandbox account via [this link](https://www.fireblocks.com/developer-sandbox-sign-up/) and accepted agreement already, but I haven’t receive any follow-up activation email to set up password. Please advise on the next steps.

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**Author:** ![Sagar](https://sea1.discourse-cdn.com/flex015/user_avatar/community.fireblocks.com/sagar/32/8_2.png) [@Sagar](https://community.fireblocks.com/u/Sagar)\
**Post date:** [May 6, 2024, 2:43am UTC](https://community.fireblocks.com/t/unable-to-complete-sign-up-process-for-sandbox/996/2 "2024-05-06T02:43:48Z")

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Hello,

The registration requires a business email, Did you use a business email and not .gmail.com, .yahoo.com etc?

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<div class="post-metadata">

**Author:** ![qqwang](https://avatars.discourse-cdn.com/v4/letter/q/6a8cbe/32.png) [@qqwang](https://community.fireblocks.com/u/qqwang)\
**Post date:** [May 6, 2024, 2:47am UTC](https://community.fireblocks.com/t/unable-to-complete-sign-up-process-for-sandbox/996/3 "2024-05-06T02:47:07Z")

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Hi @Sagar  
yes. i did use a business email: [qqwang@wearehackerone.com](mailto:qqwang@wearehackerone.com)

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<div class="post-metadata">

**Author:** ![qqwang](https://avatars.discourse-cdn.com/v4/letter/q/6a8cbe/32.png) [@qqwang](https://community.fireblocks.com/u/qqwang)\
**Post date:** [May 7, 2024, 1:37am UTC](https://community.fireblocks.com/t/unable-to-complete-sign-up-process-for-sandbox/996/4 "2024-05-07T01:37:25Z")

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still unable to register today as no any activation email received after accepting agreement. please assist

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<div class="post-metadata">

**Author:** ![SlavaSereb](https://avatars.discourse-cdn.com/v4/letter/s/dfb087/32.png) [@SlavaSereb](https://community.fireblocks.com/u/SlavaSereb)\
**Post date:** [May 7, 2024, 7:34pm UTC](https://community.fireblocks.com/t/unable-to-complete-sign-up-process-for-sandbox/996/5 "2024-05-07T19:34:43Z")

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hey @qqwang any chance you tried to register previously with a different email?

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<div class="post-metadata">

**Author:** ![qqwang](https://avatars.discourse-cdn.com/v4/letter/q/6a8cbe/32.png) [@qqwang](https://community.fireblocks.com/u/qqwang)\
**Post date:** [May 8, 2024, 1:31am UTC](https://community.fireblocks.com/t/unable-to-complete-sign-up-process-for-sandbox/996/6 "2024-05-08T01:31:19Z")

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Initially, I registered using [qqwang@wearehackerone.com](mailto:qqwang@wearehackerone.com) but didn’t receive the activation email. Then, I tried again with [qqwang+1@wearehackerone.com](mailto:qqwang+1@wearehackerone.com) and [qqwang+2@wearehackerone.com](mailto:qqwang+2@wearehackerone.com), but didn’t receive any activation emails either after accepting agreement.

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<div class="post-metadata">

**Author:** ![Sagar](https://sea1.discourse-cdn.com/flex015/user_avatar/community.fireblocks.com/sagar/32/8_2.png) [@Sagar](https://community.fireblocks.com/u/Sagar)\
**Post date:** [May 17, 2024, 10:26am UTC](https://community.fireblocks.com/t/unable-to-complete-sign-up-process-for-sandbox/996/7 "2024-05-17T10:26:06Z")

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Hello,

Just circling back to see if you were still encountering this issue.

Sagar