# Sandbox Account Locked Out — Accidental 2FA Deletion & Duplicate Sandbox Account Conflict

**URL:** <https://community.fireblocks.com/t/sandbox-account-locked-out-accidental-2fa-deletion-duplicate-sandbox-account-conflict/3215>\
**Category:** Support\
**Tags:** help-center\
**Created:** [September 17, 2026, 9:19am UTC](https://community.fireblocks.com/t/sandbox-account-locked-out-accidental-2fa-deletion-duplicate-sandbox-account-conflict/3215 "2026-09-17T09:19:48Z")\
**Posts on this page:** 1\
**Page:** 1

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**Author:** ![BrightFern25](https://avatars.discourse-cdn.com/v4/letter/b/47e85d/32.png) [@BrightFern25](https://community.fireblocks.com/u/BrightFern25)\
**Post date:** [September 17, 2026, 9:19am UTC](https://community.fireblocks.com/t/sandbox-account-locked-out-accidental-2fa-deletion-duplicate-sandbox-account-conflict/3215/1 "2026-09-17T09:19:48Z")

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Hi Fireblocks Support,

I accidentally deleted my Fireblocks Sandbox 2FA entry from Google Authenticator, and the recovery code also. This account I think now have two fireblock accounts, one I created using signup to new workspace and other is for company testing workspace. currently I lost access to the both

Could you please help me reset my 2FA so I can set it up properly?

Here are my details:  
Email: **[anupa@zerobeta.xyz](mailto:anupa@zerobeta.xyz)**

workspace: tokenization

Thank you in advance for your support.

Best regards,