# Problem with console login

**URL:** https://community.fireblocks.com/t/problem-with-console-login/1536
**Category:** Support
**Created:** [October 21, 2024, 6:51am UTC](https://community.fireblocks.com/t/problem-with-console-login/1536 "2024-10-21T06:51:11Z")
**Posts on this page:** 9
**Page:** 1

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### Author: ![GeorgeH](https://avatars.discourse-cdn.com/v4/letter/g/8edcca/32.png) [@GeorgeH](https://community.fireblocks.com/u/GeorgeH)
#### Post date: [October 21, 2024, 6:51am UTC](https://community.fireblocks.com/t/problem-with-console-login/1536/1 "2024-10-21T06:51:11Z")

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I entered the code from Google authenticator but nothing happened

 ![2024-10-21_09-49](https://us1.discourse-cdn.com/flex015/uploads/fireblocks/original/1X/0080e19d59ad1e73e3d72db633b4d06015d0dea8.png)

I have a video, if it helps, then I can send

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### Author: ![GeorgeH](https://avatars.discourse-cdn.com/v4/letter/g/8edcca/32.png) [@GeorgeH](https://community.fireblocks.com/u/GeorgeH)
#### Post date: [October 21, 2024, 8:49am UTC](https://community.fireblocks.com/t/problem-with-console-login/1536/2 "2024-10-21T08:49:23Z")

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ah it seems I have no access to the console…

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### Author: ![Wilfred](https://sea1.discourse-cdn.com/flex015/user_avatar/community.fireblocks.com/wilfred/32/403_2.png) [@Wilfred](https://community.fireblocks.com/u/Wilfred)
#### Post date: [October 21, 2024, 8:57am UTC](https://community.fireblocks.com/t/problem-with-console-login/1536/3 "2024-10-21T08:57:38Z")

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Hey @GeorgeH could you try logging in with Google auth again?

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### Author: ![GeorgeH](https://avatars.discourse-cdn.com/v4/letter/g/8edcca/32.png) [@GeorgeH](https://community.fireblocks.com/u/GeorgeH)
#### Post date: [October 21, 2024, 9:19am UTC](https://community.fireblocks.com/t/problem-with-console-login/1536/4 "2024-10-21T09:19:24Z")

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Hi @Wilfred still can’t  
After entering the code, I see the name of my account a litle miliseconds in the upper right corner  
but then some trouble

 ![2024-10-21_12-18](https://us1.discourse-cdn.com/flex015/uploads/fireblocks/original/1X/04d663f56e4624d19f51697c62a345b0f1f4b7cf.png)

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### Author: ![Wilfred](https://sea1.discourse-cdn.com/flex015/user_avatar/community.fireblocks.com/wilfred/32/403_2.png) [@Wilfred](https://community.fireblocks.com/u/Wilfred)
#### Post date: [October 21, 2024, 9:22am UTC](https://community.fireblocks.com/t/problem-with-console-login/1536/5 "2024-10-21T09:22:48Z")

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@GeorgeH we’ll reset your 2FA for you please try again in a while

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### Author: ![GeorgeH](https://avatars.discourse-cdn.com/v4/letter/g/8edcca/32.png) [@GeorgeH](https://community.fireblocks.com/u/GeorgeH)
#### Post date: [October 21, 2024, 10:03am UTC](https://community.fireblocks.com/t/problem-with-console-login/1536/6 "2024-10-21T10:03:43Z")

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sorry but the result is the same, nothing changed  
may be i’m doing something wrong  
can i send you video?

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### Author: ![GeorgeH](https://avatars.discourse-cdn.com/v4/letter/g/8edcca/32.png) [@GeorgeH](https://community.fireblocks.com/u/GeorgeH)
#### Post date: [October 21, 2024, 10:38am UTC](https://community.fireblocks.com/t/problem-with-console-login/1536/7 "2024-10-21T10:38:21Z")

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@Wilfred, After resetting my 2FA I without problems login in Sandbox with the new QR  
but I still can’t login to the console  
[https://console.fireblocks.io/v2/](https://console.fireblocks.io/v2/)  
Should this be a separate registration?

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### Author: ![SlavaSereb](https://avatars.discourse-cdn.com/v4/letter/s/dfb087/32.png) [@SlavaSereb](https://community.fireblocks.com/u/SlavaSereb)
#### Post date: [October 21, 2024, 10:40am UTC](https://community.fireblocks.com/t/problem-with-console-login/1536/8 "2024-10-21T10:40:26Z")

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Hi @GeorgeH,

Sorry for missing this in the provided screenshot.  
The Sandbox login page is the following:  
[https://sandbox.fireblocks.io/v2/](https://sandbox.fireblocks.io/v2/)

Let me know if you manage to login with this URL.

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### Author: ![GeorgeH](https://avatars.discourse-cdn.com/v4/letter/g/8edcca/32.png) [@GeorgeH](https://community.fireblocks.com/u/GeorgeH)
#### Post date: [October 21, 2024, 10:43am UTC](https://community.fireblocks.com/t/problem-with-console-login/1536/9 "2024-10-21T10:43:44Z")

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yes, got it, it is working well  
thank you