# Kindly reset my 2FA

**URL:** <https://community.fireblocks.com/t/kindly-reset-my-2fa/1409>\
**Category:** Support\
**Tags:** help-center\
**Created:** [September 9, 2024, 9:43pm UTC](https://community.fireblocks.com/t/kindly-reset-my-2fa/1409 "2024-09-09T21:43:08Z")\
**Posts on this page:** 3\
**Page:** 1

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**Author:** ![DinizSa](https://avatars.discourse-cdn.com/v4/letter/d/e480ec/32.png) [@DinizSa](https://community.fireblocks.com/u/DinizSa)\
**Post date:** [September 9, 2024, 9:43pm UTC](https://community.fireblocks.com/t/kindly-reset-my-2fa/1409/1 "2024-09-09T21:43:08Z")

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Hi FB team.  
I lost my Authenticator app and I am not able to login in my sandbox. Can you please reset my 2FA, so I can login again?  
My workspace email is: [diniz.araujosa@rootstocklabs.com](mailto:diniz.araujosa@rootstocklabs.com)

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**Author:** ![Rajalakshmi](https://avatars.discourse-cdn.com/v4/letter/r/8baadc/32.png) [@Rajalakshmi](https://community.fireblocks.com/u/Rajalakshmi)\
**Post date:** [September 10, 2024, 2:54am UTC](https://community.fireblocks.com/t/kindly-reset-my-2fa/1409/2 "2024-09-10T02:54:30Z")

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Hi Dinizsa,  
Thanks for reaching out to us.  
I’m on it, will update you once it is done.

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**Author:** ![Rajalakshmi](https://avatars.discourse-cdn.com/v4/letter/r/8baadc/32.png) [@Rajalakshmi](https://community.fireblocks.com/u/Rajalakshmi)\
**Post date:** [September 10, 2024, 3:01am UTC](https://community.fireblocks.com/t/kindly-reset-my-2fa/1409/3 "2024-09-10T03:01:49Z")

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Hi Dinizsa,

Your user 2FA reset is done.