# Issue: Unauthorized: Error getting User certificate

**URL:** <https://community.fireblocks.com/t/issue-unauthorized-error-getting-user-certificate/2526>\
**Category:** Support\
**Tags:** help-center\
**Created:** [June 5, 2025, 1:31pm UTC](https://community.fireblocks.com/t/issue-unauthorized-error-getting-user-certificate/2526 "2025-06-05T13:31:56Z")\
**Posts on this page:** 2\
**Page:** 1

<div class="post-metadata">

**Author:** ![ebotero](https://avatars.discourse-cdn.com/v4/letter/e/eb8c5e/32.png) [@ebotero](https://community.fireblocks.com/u/ebotero)\
**Post date:** [June 5, 2025, 1:31pm UTC](https://community.fireblocks.com/t/issue-unauthorized-error-getting-user-certificate/2526/1 "2025-06-05T13:31:56Z")

</div>

I’ve been reviewing the API and trying to test the endpoint to query vaults.  
I’m calling the following URL: [https://api.fireblocks.io/v1](https://api.fireblocks.io/v1), but I’m getting this error:

{  
“message”: “Unauthorized: Error getting User certificate”,  
“code”: -7  
}

I’m using this API key: d382ef87-…-223efa5547eb,  
and I’m also sending the secret key

I also tried with [Fireblocks Console](https://eu-console.fireblocks.io/v2), but it returns an error as well.

Additionally, I tested the following URLs and got errors too:

```
https://eu2-api.fireblocks.io

https://eu-api.fireblocks.io

```

As extra info, I use this link to access the console: [Fireblocks Console](https://eu-console.fireblocks.io/v2)

Could you please help me understand what might be wrong or if I’m missing something?

---

<div class="post-metadata">

**Author:** ![rotem](https://avatars.discourse-cdn.com/v4/letter/r/45deac/32.png) [@rotem](https://community.fireblocks.com/u/rotem)\
**Post date:** [June 10, 2025, 9:16am UTC](https://community.fireblocks.com/t/issue-unauthorized-error-getting-user-certificate/2526/2 "2025-06-10T09:16:14Z")

</div>

Hi Ebotero,

You are in EU,  
Please use this base path: “[https://eu-api.fireblocks.io/v1](https://eu-api.fireblocks.io/v1)”