# I lost my Authenticator app, kindly reset my authentication  2FA. 

**URL:** <https://community.fireblocks.com/t/i-lost-my-authenticator-app-kindly-reset-my-authentication-2fa/2050>\
**Category:** Support\
**Tags:** help-center\
**Created:** [December 15, 2024, 6:34am UTC](https://community.fireblocks.com/t/i-lost-my-authenticator-app-kindly-reset-my-authentication-2fa/2050 "2024-12-15T06:34:50Z")\
**Posts on this page:** 4\
**Page:** 1

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**Author:** ![ram](https://avatars.discourse-cdn.com/v4/letter/r/b9bd4f/32.png) [@ram](https://community.fireblocks.com/u/ram)\
**Post date:** [December 15, 2024, 6:34am UTC](https://community.fireblocks.com/t/i-lost-my-authenticator-app-kindly-reset-my-authentication-2fa/2050/1 "2024-12-15T06:34:50Z")

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I lost my Authenticator app, kindly reset my authentication 2FA.

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**Author:** ![Wilfred](https://sea1.discourse-cdn.com/flex015/user_avatar/community.fireblocks.com/wilfred/32/403_2.png) [@Wilfred](https://community.fireblocks.com/u/Wilfred)\
**Post date:** [December 16, 2024, 5:46am UTC](https://community.fireblocks.com/t/i-lost-my-authenticator-app-kindly-reset-my-authentication-2fa/2050/2 "2024-12-16T05:46:58Z")

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Hi @ram could you share the name of your workspace or your email address that you use to log into the Sandbox?

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**Author:** ![ram](https://avatars.discourse-cdn.com/v4/letter/r/b9bd4f/32.png) [@ram](https://community.fireblocks.com/u/ram)\
**Post date:** [December 22, 2024, 7:27pm UTC](https://community.fireblocks.com/t/i-lost-my-authenticator-app-kindly-reset-my-authentication-2fa/2050/3 "2024-12-22T19:27:23Z")

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@Wilfred

e-mail address:  
[ram@blockchainlaboratories.com](mailto:ram@blockchainlaboratories.com)

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**Author:** ![yoji](https://avatars.discourse-cdn.com/v4/letter/y/977dab/32.png) [@yoji](https://community.fireblocks.com/u/yoji)\
**Post date:** [December 23, 2024, 7:18pm UTC](https://community.fireblocks.com/t/i-lost-my-authenticator-app-kindly-reset-my-authentication-2fa/2050/4 "2024-12-23T19:18:07Z")

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Hey @ram –your 2FA configuration was reset, please pair a new 2FA app on your next login. Thanks!