# Help me to reset my 2FA

**URL:** <https://community.fireblocks.com/t/help-me-to-reset-my-2fa/2946>\
**Category:** Support\
**Created:** [September 22, 2025, 12:37am UTC](https://community.fireblocks.com/t/help-me-to-reset-my-2fa/2946 "2025-09-22T00:37:49Z")\
**Posts on this page:** 3\
**Page:** 1

<div class="post-metadata">

**Author:** ![miyaka](https://avatars.discourse-cdn.com/v4/letter/m/bc79bd/32.png) [@miyaka](https://community.fireblocks.com/u/miyaka)\
**Post date:** [September 22, 2025, 12:37am UTC](https://community.fireblocks.com/t/help-me-to-reset-my-2fa/2946/1 "2025-09-22T00:37:49Z")

</div>

Hi Support,

How can I reset my 2FA in sandbox environment? My email is [Carmelita.dimaandal@mastercard.com](mailto:Carmelita.dimaandal@mastercard.com)

---

<div class="post-metadata">

**Author:** ![Rajalakshmi](https://avatars.discourse-cdn.com/v4/letter/r/8baadc/32.png) [@Rajalakshmi](https://community.fireblocks.com/u/Rajalakshmi)\
**Post date:** [September 22, 2025, 7:18am UTC](https://community.fireblocks.com/t/help-me-to-reset-my-2fa/2946/2 "2025-09-22T07:18:09Z")

</div>

Hi @miyaka ,

Sorry for the inconvenience caused.

We are facing a glitch in resetting the user’s 2FA internally. Once we resolve, we will get your 2FA reset and post you.

---

<div class="post-metadata">

**Author:** ![Rajalakshmi](https://avatars.discourse-cdn.com/v4/letter/r/8baadc/32.png) [@Rajalakshmi](https://community.fireblocks.com/u/Rajalakshmi)\
**Post date:** [September 23, 2025, 2:34am UTC](https://community.fireblocks.com/t/help-me-to-reset-my-2fa/2946/3 "2025-09-23T02:34:13Z")

</div>

Hi @miyaka ,

We have reset your 2FA. You could proceed with the [configuration](https://support.fireblocks.io/hc/en-us/articles/360012705600-Configuring-Two-Factor-Authentication-2FA).

Sandbox url for your reference: [https://sandbox.fireblocks.io/v2/](https://sandbox.fireblocks.io/v2/)