# Can't sign in to the Sandbox Console

**URL:** <https://community.fireblocks.com/t/cant-sign-in-to-the-sandbox-console/2158>\
**Category:** Support\
**Created:** [January 22, 2025, 1:58pm UTC](https://community.fireblocks.com/t/cant-sign-in-to-the-sandbox-console/2158 "2025-01-22T13:58:52Z")\
**Posts on this page:** 2\
**Page:** 1

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**Author:** ![daudovik](https://avatars.discourse-cdn.com/v4/letter/d/eb8c5e/32.png) [@daudovik](https://community.fireblocks.com/u/daudovik)\
**Post date:** [January 22, 2025, 1:58pm UTC](https://community.fireblocks.com/t/cant-sign-in-to-the-sandbox-console/2158/1 "2025-01-22T13:58:53Z")

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Hello the Support Team.

Could you reset the login of our sandbox for my account ([du@nuvoapp.co](mailto:du@nuvoapp.co))?  
Unfortunately, I can’t login there now with my current credentials.

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**Author:** ![Rajalakshmi](https://avatars.discourse-cdn.com/v4/letter/r/8baadc/32.png) [@Rajalakshmi](https://community.fireblocks.com/u/Rajalakshmi)\
**Post date:** [January 24, 2025, 6:47am UTC](https://community.fireblocks.com/t/cant-sign-in-to-the-sandbox-console/2158/2 "2025-01-24T06:47:56Z")

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Hi @daudovik , I verified and see no device registered for your user in the sandbox env.  
I believe you are trying to log in to the console using the username/password method.

Could you please share the error you are seeing while you log in to the console?