# Can't login on sandbox

**URL:** <https://community.fireblocks.com/t/cant-login-on-sandbox/3034>\
**Category:** Developer Discussion\
**Tags:** help-center\
**Created:** [December 5, 2025, 7:11am UTC](https://community.fireblocks.com/t/cant-login-on-sandbox/3034 "2025-12-05T07:11:56Z")\
**Posts on this page:** 1\
**Page:** 1

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**Author:** ![feynman](https://avatars.discourse-cdn.com/v4/letter/f/2acd7d/32.png) [@feynman](https://community.fireblocks.com/u/feynman)\
**Post date:** [December 5, 2025, 7:11am UTC](https://community.fireblocks.com/t/cant-login-on-sandbox/3034/1 "2025-12-05T07:11:56Z")

</div>

I’m currently unable to log in to my account, and I’m also not receiving the password reset link on my registered email ID. As a result, I’m unable to reset my password or regain access.

I am working on the sandbox environment to complete the end-to-end flow testing, and this issue is blocking my progress.  
Could you please look into this and assist me at the earliest?  
this mail is using for login : **[drolmen7@gmail.com](mailto:drolmen7@gmail.com)  
and using this url :** [Fireblocks Console](https://sandbox.fireblocks.io/v2/)