# Cannot recover my password

**URL:** <https://community.fireblocks.com/t/cannot-recover-my-password/1043>\
**Category:** Support\
**Created:** [May 16, 2024, 12:47pm UTC](https://community.fireblocks.com/t/cannot-recover-my-password/1043 "2024-05-16T12:47:59Z")\
**Posts on this page:** 4\
**Page:** 1

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**Author:** ![damian7330](https://sea1.discourse-cdn.com/flex015/user_avatar/community.fireblocks.com/damian7330/32/258_2.png) [@damian7330](https://community.fireblocks.com/u/damian7330)\
**Post date:** [May 16, 2024, 12:47pm UTC](https://community.fireblocks.com/t/cannot-recover-my-password/1043/1 "2024-05-16T12:47:59Z")

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I’m experiencing issues for loggin in. I input my password (that I’m pretty sure it’s the right one) and I cannot login, after a random number of attempts I can access to the console. This is a little cumbersome.

I don’t receive an email of password recover after pressing “Forgot my password” either, so I cannot access my sandbox environment by any way.

Could you please assist me? The email is desarrollokeurum@labeabogados.online

Thank you!

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**Author:** ![SlavaSereb](https://avatars.discourse-cdn.com/v4/letter/s/dfb087/32.png) [@SlavaSereb](https://community.fireblocks.com/u/SlavaSereb)\
**Post date:** [May 16, 2024, 12:58pm UTC](https://community.fireblocks.com/t/cannot-recover-my-password/1043/2 "2024-05-16T12:58:00Z")

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Hi @damian7330,

I can see that you tried to login and reset your password on the production environment login page:  
[https://console.fireblocks.io/v2/](https://console.fireblocks.io/v2/)

And not in the Sandbox login page:  
[https://sandbox.fireblocks.io/v2/](https://sandbox.fireblocks.io/v2/)

Can you please try to login via the Sandbox URL and let me know if that works?

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<div class="post-metadata">

**Author:** ![damian7330](https://sea1.discourse-cdn.com/flex015/user_avatar/community.fireblocks.com/damian7330/32/258_2.png) [@damian7330](https://community.fireblocks.com/u/damian7330)\
**Post date:** [May 16, 2024, 1:03pm UTC](https://community.fireblocks.com/t/cannot-recover-my-password/1043/3 "2024-05-16T13:03:20Z")

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Oohh, they different URL, OK

I can access now, thanks! And sorry 🙂

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**Author:** ![SlavaSereb](https://avatars.discourse-cdn.com/v4/letter/s/dfb087/32.png) [@SlavaSereb](https://community.fireblocks.com/u/SlavaSereb)\
**Post date:** [May 16, 2024, 3:00pm UTC](https://community.fireblocks.com/t/cannot-recover-my-password/1043/4 "2024-05-16T15:00:46Z")

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Nothing to sorry about @damian7330

Thanks for the update!